Privacy Policy
Last updated: February 27, 2025
1. Introduction
Fetchly ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet care platform and related services. By using Fetchly, you agree to the practices described in this policy.
2. Information We Collect
We may collect information that you provide directly, including:
- Account information: name, email address, phone number, and profile details when you register or join early access.
- Pet information: names, species, breed, care needs, and photos you choose to share with your trusted circle.
- Care arrangements: availability, scheduling preferences, and messages between you and other members of your circle.
- Device and usage data: IP address, browser type, device identifiers, and how you interact with our services (e.g., pages visited, features used).
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve Fetchly and its features
- Connect you with your trusted circle and coordinate pet care
- Send you updates, reminders, and support messages
- Understand how our service is used and improve the experience
- Detect and prevent fraud, abuse, or security issues
- Comply with legal obligations and enforce our terms
4. Sharing and Disclosure
We do not sell your personal information. We may share your information only in these circumstances: with members of your chosen trusted circle when relevant to pet care; with service providers who assist us (under strict confidentiality); when required by law or to protect rights and safety; or in connection with a merger, sale, or other business transfer. We will never share your data for third-party marketing without your consent.
5. Data Security
We use industry-standard measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews. While we strive to protect your information, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on where you live, you may have the right to access, correct, or delete your personal information, object to or restrict certain processing, and data portability. You can update your account and preferences in Fetchly settings. To exercise other rights or ask questions, contact us at privacy@fetchly.com.
7. Children's Privacy
Fetchly is not intended for users under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will take steps to delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of Fetchly after changes constitutes acceptance of the revised policy.
9. Contact Us
For questions about this Privacy Policy or our data practices, contact Fetchly at privacy@fetchly.com.